These terms apply to all rides and express deliveries by Op Tijd Vervoer, a trade name of Sofi Transport (CoC 90196686). The Dutch version is leading.
1. Request and confirmation
A request via the website, WhatsApp, email or phone becomes a booking once we confirm it. We confirm within 30 minutes. Weekday rides between 00:00 and 05:00 and rides for 5 to 8 people are confirmed within one hour.
2. Price
The fixed price applies per ride for 1 to 4 people, including luggage, VAT and waiting time if your flight is delayed. For 5 to 8 people we charge € 12 extra per ride. A return trip booked together gets 8% off. If the address differs from the request, the price may change. We always discuss this in advance.
3. Payment
Private rides are paid in advance via the iDEAL payment link. The ride is fixed after payment. Business clients with an account ride on account and receive one invoice per month, payable within 14 days.
4. Cancelling and changing
Up to 12 hours before pick-up you can cancel or change free of charge and receive a full refund. Cancellation within 12 hours: 50% of the fare. Cancellation within 2 hours or no-show: the full fare.
5. Waiting time
For pick-ups at Schiphol we track your flight and waiting for delays is free. At other addresses we wait 15 minutes free of charge, then € 0.50 per minute.
6. Luggage and conduct
Normal travel luggage is included. Large or special items such as a bicycle, golf bag or wheelchair must be reported in advance. Smoking is not allowed. Damage caused by the client, such as extra cleaning, will be charged.
7. Express delivery
We do not transport dangerous, illegal or perishable goods. The client provides proper packaging. Our liability for a shipment is limited to the fare, unless agreed otherwise in writing.
8. Delay and force majeure
We plan with margin and arrive on time. In case of force majeure such as extreme weather, accidents or road closures, we do everything to get you there on time, but we are not liable for missed flights due to force majeure.
9. Complaints
Not satisfied? Let us know within 14 days at boeken@optijdvervoer.nl. We respond within 5 working days.